Okay… I checked weksos’ website and it states that they won’t take any returns at all after 2 weeks and even within that time period, it must not be scratched up, etc. I’m not discussing it with them until I hear back from Skunk2 (it is Skunk2’s problem, not theirs). Here was my reply to them:
Thanks for doing the research and confirming the issue with the product. As nice as it would be to get a discount on additional product, I do not have extra cash to spend at this time (I did just spend over $200 on this camber kit). The only thing that I wanted in the first place was a properly fitting camber kit. I was really excited when I got your kit and it seemed to be a high quality product, but now I am currently stuck with with a product that will not work properly with my car. I purchased it from http://www.weaksauceparts.com . According to their info on the website, they will not take any returns after 14 days and will not take them at all if they are scratched or damaged in any way. Since it is scratched up at this point from all of the putting in on and taking it off of my car and it has been over 14 days since I purchased it… it looks like I am out $200. I mean, I would like to exchange it for the correct product if it existed… Can I exchange it for the correct one when it comes out? Or can you figure our a way for me to return the Civic one so that I can purchase the Integra one when it comes out? I do want the corrected Integra version as soon as it comes out.
Then the more I thought about it, the more I felt the need to say a bit more. So, I added this message:
Another aspect of the whole situation that has not even been addressed is the 3 installations and 3 alignments on my part (correct installation of the Skunk2 arms followed by alignment, reverse installation of the Skunk2 followed by alignment, and reinstallation of the original arms followed by alignment). Do you even realize how much shop labor is these days? Do you know how much three alignments cost? Fortunately, I went to school for and got a degree in automotive and motorcycle mechanics, and my brother works at a dealership. So, I didn’t have any money out of pocket, but that was a heck of a lot of wasted time spent on both our parts due to a company misrepresenting their product. There was also some nasty wear on my tires (Goodyear Eagle F1’s) due to the whole process occuring over the past 2 weeks and the car being my only form of transportation to get to and from work and college.
Yet another aspect of this situation is the fact that a customer shouldn’t ever be in position of unknowingly doing the R&D on a retail product. I mean, seriously… I’m a pretty driver, but even for me it was quite difficult to keep the car on the road at times with the extreme amounts of caster that I experienced. I’m currently majoring in Business Administration and one of the first things I learned about is ethics and social responsibility. Labeling a product for anything other than its original designed purpose without doing some research beforehand is a good way to get some people killed (and get sued).
With all of that having been said, I think you should understand my perspective a little better.
Me: “I have a problem… I think your company screwed up.”
Skunk2: “Umm… let me check.”
Me: “Did you check yet?”
Skink2: “Oops… you were right. Thanks. Good luck getting your money back. Want to spend some more money with us? We’ll give you a good deal. We might have the correct product out for you sometime in the future.”
P.S. 90-93 DA Integra still appears in the list of applications and the description of the product on your website.
(I was trying not to call names or make unreasonable demands, yet)
By the way, my apologies for past responses regarding other issues with your car. Definitely makes one feel like an ass…
. And Weksauce, you guys did your jobs and sold the kits like hotcakes (with awesome service!), definitely not your fault it was misrepresented to you as well.